HOLIDAY ACADEMY Terms and Conditions – September 2020
The information below explains what Holiday Academy will do for you and what you as the Parent/Guardian have to do when you book your child with Holiday Academy day-camp. All information is available in the Policies and Procedures file at the reception desk and on request.
Covid-19 Initial Screening questions for track and trace:
If your child, or anyone in household has in the past 14-21 days has felt:
1. Fever or have felt hot or feverish recently
2. Shortness of breath or breathing difficulties
3. Flu-like symptoms, such as gastrointestinal upset, sore throat, headache, or fatigue
4. Or has been in contact with any confirmed COVID-19 positive patients or COVID-19 like symptoms, even if you or child are well?
5. If you have travelled in the past 14 days to any regions affected by COVID-19?
6. Your child or someone in your household is in quarantine
If you answer yes to any of these questions please contact us immediately.
We, as provider will:
- Ensure that the day-camp is open between the hours of 8.30am-6pm on the days/weeks advertised
- Make available suitable premises and qualified staff at the day-camp
- If classes have to be cancelled as a result of an “act of God” (e.g. disruption resulting from extreme weather conditions, earthquakes etc), strikes, terrorist activity, or where local authorities/public guidance advise that classes should be temporarily suspended for health or other reasons, then no refunds or credits will be given
- Ensure that all your data is data protected
- We are not specialist operators for children with additional needs but we always consider each application, liaising with the parents/carers.
- Behaviour management: All children have their ‘off-moments’ and these will be handled in a non-judgmental way. A strategy will be suggested and discussed with the parent/carer and Holiday Academy will make every effort to turn the situation around. If a child/ren’s behaviour, however, is incompatible with the Holiday Academy programme for whatever reason and/or becomes, for example, consistently disruptive affecting the enjoyment of Holiday Academy for others, or a danger to the child itself/other children/members of staff then an unacceptable behaviour warning will be issued. This will be at the discretion of the Holiday Academy Manager. The parent or carer will be contacted immediately for the child to go back into their care, and the possibility of temporary exclusion or full exclusion from Holiday Academy will be discussed.
- Reserve the right to exclude a child from Holiday Academy either prior to the Holiday Academy programme, permanently, or for a period of time if the behaviour of the Pupil or Parent/carer is found in our reasonable opinion, disruptive, dangerous or incompatible (whether as a result of any illness, additional needs, social behavioural problem(s) or otherwise)
- The standard of behaviour which is to be regarded as unacceptable at Holiday Academy shall be determined by Holiday Academy
- Our decision to decline the booking or exclude a child shall not be open to legal challenge and any payment or travel cost to this end will not be claimed back from Holiday Academy
- Reserve the right to reclaim any costs incurred for any damage caused by your children to any Holiday Academy property or venue
- Reserve the right to cancel a Forest school day, due to insufficient staff:child ratio, or weather conditions, without refunding.
- Reserve the right to change venue and programme details.
You as parent/guardian shall:
- Follow Govt guidelines during a pandemic, and our policies and procedures in general
- When you or someone on your behalf books by phone/email/online/face to face and/or pays Holiday Academy you have accepted these terms and conditions, policies and procedures, and any variations must be agreed by the Manager in writing/by email. Responsibility for the complete and correct details of the booking and for payments lies with the person making the initial booking(s).
- Pay the fees when you book in advance of your child/ren’s attendance, unless agreed by the Manager. Your place will not be guaranteed without full payment even if a confirmation email has been issued from the website. A surcharge may be added for late payment, last minute changes to bookings, or consistently late pick-ups.
- Answer fully and frankly all questions set out in the application form/booking system and update any changes immediately on your booking account.
- Advise at the time of booking, fully in writing, of your child/ren’s name, contact details, and – so that we are able to be as informed as possible – any requirements, needs, or personal circumstances that you reasonably consider may affect your child/ren during the Holiday Academy programme including special dietary requirements, illness, disabilities, any social behavioural problems (for example, ADHD or any equivalent or similar or any other need that may cause the child/ren to be incompatible with the general enjoyment of other children and staff) or that a child/ren currently has/have or has recently experienced any other personal and/or sensitive information. Any information you can give us is extremely helpful. Please ask for our policies and procedures email@example.com
- Inform us if your child/ren is/are not able to take part fully and independently in the activities we offer on the understanding that we do not operate a 1:1 child to staff ratio. The setting is a primary school and not a nursery. Please consider when you book if this environment will meet the needs of your child/ren, and let us know immediately by email if we can put a strategy in place.
- Please make sure your child/ren come(s) to Holiday Academy with outer-ware, clothes and shoes (for example, leggings and normal trainers (not croc-style shoes/sandals/heels)) appropriate for the weather/sport/all activities or as advised in parent welcome email
- To supply your child with their own sunscreen in Summer, and for you to apply it at drop off please. You must inform us by email if you do not wish your child/ren to have sunscreen applied or is allergic to certain brands.
- Give us two or three emergency numbers which are fully contactable by telephone
- We would strongly advise you to consent to emergency medical treatment for your child/ren as this is in the event that we cannot contact you and we consider this an essential consent. If you disagree on religious or medical grounds, please contact us to make a special arrangement with us which will include making sure you are available by phone at all times.
- Be ultimately responsible for the welfare of your child/ren at drop off and collection times throughout the Holiday Academy programme, and advise Holiday Academy in advance by email or by phone when collection of the child is by different carer than the one stated on the attendance register
- Inform Holiday Academy Manager and Owner if there is someone who may try and pick up your child/ren that you strongly do not give permission for
- Ensure that if they would like the child/ren to arrive and depart unaccompanied they will sign a form to take full responsibility for any eventuality to/from the entrance of the venue
- Ensure your child/ren is/are toilet trained, and bring necessary spare clothes. We manage the occasional accident but if there is an issue we need to make a special arrangement with you so please contact us in advance. We are not able to do 1:1 care at Holiday Academy unless by prior arrangement. We do not have nappy facilities.
- Inform Holiday Academy in writing of any food or medicine or activity to which the child/ren is/are allergic and ensure this information is updated immediately if it changes
- Agree to safeguard all the children at Holiday Academy by not including any kind of nuts or seeds, nut/seed products or any product not guaranteed nut-free in the snacks and pack lunches, and by reading the emails sent by management regarding safeguarding children with allergies.
- Notify us in advance of the booking or immediately if your child/ren has/have been diagnosed with a contagious infection or virus, is convalescing, or has head lice, or has been in contact with someone who has a contagious infection or virus, or has arrived from an area affected by an infection/virus.
- Pick up your child/ren soon after we telephone you if the child/ren become(s) unwell at Holiday Academy
- Agree that your child/ren’s phones and devices must be stored at your own risk in our reception area as any device or watch which can take a photograph is not permitted into the venue for safeguarding
- Agree that all your child/ren’s personal property is your own responsibility (including music instruments and sports gear), unless loss or damage is proven to be due to Holiday Academy’s negligence. If anything is missing when your children leave Holiday Academy please let us know about it right away as there may still be time to find it before we close down at the end of the holiday. We cannot guarantee the return of lost property. Expensive and treasured items such as jewellery, money, designer gear and electronic devices etc are best left safely at home.
- Read, understand and agree the Welcome email for Parents, and the Parent Hand-book for Holiday Academy before the holiday and share the information with the adults caring for your children
- Agree not to ever copy or use the content of the Holiday Academy programme or any aspect of Holiday Academy directly or indirectly now or in the future
- Agree not to manage, operate or assist any business which competes with Holiday Academy while the child is attending Holiday Academy and for a period of two years afterwards
- Once your place is confirmed, we will not let it be used by anyone else and will make sure we have the correct staff ratio and equipment. On that basis we have to make sure you understand the fees are payable even if you or your child/ren are sick, or not able to attend for any reason.
- Some discounts are displayed on the website, and when you book you can take the option to receive early bird and other discounts in the newsletter. If you miss this, then you have the option to sign up on the website home page.
- Credits and refunds will be given at Holiday Academy manager or owner’s discretion otherwise the fee is non-refundable under any circumstances whatsoever except with the prior agreement of Holiday Academy, unless the child/ren has attended the first class of their programme and given notice that they will not be continuing to attend Holiday Academy within 24 hours of attending the first class, in which case the ongoing course fees will be refunded in full if Holiday Academy has been informed before 9am on the next day. This does not apply if the child has received a warning for unacceptable behaviour
- In the event of cancellation – due to all staff and sessions/workshops already appointed the following fees apply:
- Up to 2 weeks prior to the commencement of the holiday programme, Holiday Academy will refund any fees minus 10% administration fee.
- If the cancellation is within 1 week then 50% will be refunded.
- If the cancellation is within 2 days then there will be no refund.
- If you pay after your child/ren has/have been to Holiday Academy, we will charge an additional admin charge of £10, and then 10% per month for ongoing outstanding payments.
- The booking is operated on a flexible basis to suit but any alteration in times to those on the website will incur a cost of £7.50 per day and whilst we offer flexibility over date and time changes we cannot always guarantee a space on an alternative date/time.
- Any bank charges incurred by Holiday Academy due to failed payment will be charged to the parent/guardian
- Fees will be reviewed each year and any changes will come into effect on 2nd January each year. Holiday Academy reserves the right to review and increase the fees at other times in exceptional circumstances.
TERMS OF WEBSITE USE
RELIANCE ON INFORMATION POSTED & DISCLAIMER
- The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.
- We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site
ACCESSING OUR SITE
- Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period
INTELLECTUAL PROPERTY RIGHTS
- We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
- You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
- Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
OUR SITE CHANGES REGULARLY
- We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material
- The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:
• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time;
• and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above
- This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
VIRUSES, HACKING AND OTHER OFFENCES
- You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
- By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
- We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it
LINKS FROM OUR SITE
JURISDICTION AND APPLICABLE LAW
- The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
- If you have any concerns about material which appears on our site, please contact firstname.lastname@example.org